Privacy Policy
Effective as of January 2026. This policy explains how Fabric Diagnosis collects, uses, and protects your personal information.
1. Introduction and Scope
Fabric Diagnosis is a professional fabric cleaning diagnostic service based in Alexandria, Egypt. We help homeowners and property managers identify fabric stains, damage, and cleaning challenges, then guide them toward the right treatment solution. This Privacy Policy applies to all visitors and users of our website at installservices.com and any related services we provide.
We take your privacy seriously. This policy describes what information we may collect, how we use it, and the rights you have regarding your data.
2. Information We Collect
We collect information in the following ways:
- Contact and Inquiry Information: When you fill out a contact form, request a diagnostic consultation, or send us an email, we collect your name, email address, phone number, and the details of your fabric cleaning concern or question.
- Browsing Data: We may collect information about how you interact with our website, including pages visited, time spent on each page, and the device or browser you use. This helps us understand which diagnostic guides and content are most helpful.
- Cookies and Similar Technologies: Our website may use cookies or similar tracking technologies to remember your preferences and improve your experience. These are typically non-identifying and do not track you across other websites.
- Analytics Information: We may use analytics tools to gather general, non-personal statistics about website traffic and user behaviour. This data is aggregated and does not identify individuals.
- Location Information: We may infer your general location (city or region) from your IP address to provide location-relevant service information, but we do not collect precise GPS data.
3. How We Use Your Information
We use the information we collect for the following purposes:
- Providing Diagnostic Guidance: To understand your fabric cleaning challenge and deliver tailored diagnostic advice and treatment recommendations.
- Communication: To respond to your inquiries, answer questions, and provide follow-up information about our services.
- Service Improvement: To analyze how visitors use our diagnostic tools and content, so we can refine our guidance and make the website more helpful.
- Marketing and Outreach: To send you occasional updates about new diagnostic guides, fabric care tips, or service offerings—only if you have opted in or consented.
- Legal Compliance: To comply with applicable laws, regulations, and legitimate business requirements in Egypt and internationally.
4. Sharing of Information
We do not sell or rent your personal information to third parties. However, we may share information in the following limited circumstances:
- Service Providers: We may engage third-party service providers (such as email delivery platforms, website hosting providers, or analytics services) who process information on our behalf under strict confidentiality agreements.
- Legal Requirements: If required by law, court order, or government authority in Egypt or elsewhere, we may disclose information to comply with legal obligations.
- Business Transfers: If Fabric Diagnosis is acquired, merged, or sold, your information may be transferred as part of that transaction. We will notify you of any such change.
- Consent: We may share information with your explicit consent for specific purposes you have agreed to.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Typically:
- Contact and inquiry information is retained for up to 2 years to support ongoing communication and service improvement.
- Browsing and analytics data is retained in aggregated form and is not linked to your identity.
- Cookies are retained according to their individual settings; most expire within 12 months unless you clear your browser cache.
You may request deletion of your personal information at any time by contacting us, subject to legal retention requirements.
6. Your Privacy Rights
Depending on your location and applicable law, you may have the following rights regarding your personal information:
- Right to Access: You may request a copy of the personal information we hold about you.
- Right to Correction: You may request that we correct inaccurate or incomplete information.
- Right to Deletion: You may request that we delete your personal information, subject to legal obligations to retain it.
- Right to Withdraw Consent: If you have consented to marketing communications, you may withdraw that consent at any time by clicking "unsubscribe" in any email or by contacting us directly.
- Right to Object: You may object to certain processing of your information, including for marketing purposes.
To exercise any of these rights, please contact us using the details in the Contact section below.
7. Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.
If you believe your information has been compromised, please contact us immediately.
8. Cookies and Tracking Technologies
Our website may use cookies (small text files stored on your device) to enhance your experience. These may include:
- Essential Cookies: Required for basic website functionality.
- Preference Cookies: Remember your settings and choices (e.g., language, theme).
- Analytics Cookies: Help us understand how you use the site to improve our diagnostic content and layout.
You can control cookies through your browser settings. Disabling cookies may affect some website features. We do not use cookies to track you across unrelated third-party websites.
9. Third-Party Links
Our website may contain links to external websites or resources. This Privacy Policy applies only to Fabric Diagnosis. We are not responsible for the privacy practices of third-party sites. We encourage you to review their privacy policies before providing any information.
10. Children's Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information and terminate the child's account.
11. International Data Transfers
Fabric Diagnosis is based in Alexandria, Egypt. If you access our website from outside Egypt, your information may be transferred to, stored in, and processed in Egypt or other countries where we operate. By using our website, you consent to such transfers, subject to appropriate safeguards.
12. Contact Us
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how we handle your information, please contact us using the details above. We will respond to your request within 30 days.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by updating the "Effective Date" at the top of this page and, where appropriate, by sending you an email notification.
Your continued use of our website after any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.
Last updated: January 2026